Privacy Policy

1. Introduction

At Lingualoud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and web portal services. By using Lingualoud, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email address (for account creation and communication)
• Password (encrypted and stored securely)
• Account preferences and settings

2.2 Usage Data

When you use our Chrome extension and services, we collect:

• Text content you select for text-to-speech functionality
• Translation requests and language preferences
• Bookmarked content and personal notes
• Usage statistics and feature interactions
• Device information and browser type
• IP address and general location data

2.3 Chrome Extension Data

Our Chrome extension may access:

• Selected text on web pages (only when you explicitly use our features)
• Active tab information (to provide context for translations)
• Local storage for user preferences and cached data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing text-to-speech and translation services
• Maintaining your personal bookmark dashboard
• Processing payments and managing subscriptions
• Improving our AI models and service quality
• Sending important service updates and notifications
• Providing customer support and technical assistance
• Analyzing usage patterns to enhance user experience
• Ensuring security and preventing fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

• AI translation and text-to-speech providers
• Payment processing services (Stripe, PayPal)
• Cloud hosting and storage providers
• Analytics and performance monitoring services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to emergency situations

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and password protection
• Regular security audits and updates
• Limited access to personal data by authorized personnel
• Secure cloud infrastructure with industry-standard protections

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for different periods depending on the type:

• Account information: Until you delete your account
• Bookmarked content: Until you remove it or delete your account
• Usage analytics: Up to 2 years for service improvement
• Payment records: As required by law (typically 7 years)
• Selected text for processing: Immediately after processing (not stored)

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your bookmarks and personal data
• Opt-out: Unsubscribe from marketing communications
• Account deletion: Permanently delete your account and associated data

To exercise these rights, contact us at lingualoud@gmail.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features

You can control cookies through your browser settings, but disabling them may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Lingualoud is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by email or through our service. The “Last updated” date at the top indicates when this policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: